Business Consultant & Project Manager | Digital Transformation

Better ways of working start with seeing the whole picture.

I think in systems: processes, people and tools belong together. That is how I find out what really moves your company forward, and then I put it into practice together with you.

11+ years of experience
In project work and business organization
Business Informatics Graduate
Connecting management and technology
IT & non-IT projects
From concept to rollout

Services

How I can support you

01

Business & Process Consulting

Analyze. Design. Optimize.

I look at your company as a whole system: how do processes, responsibilities and tools work together? From there, I develop a clear vision of the desired future state and concrete improvements for more efficient workflows and collaboration that works.

Services include

  • Process & interface analysis
  • Current-state / target-state concepts
  • Process optimization & redesign
  • Roles & responsibilities
  • Requirements analysis
  • Business concepts & solution design
  • Software evaluation
  • Documentation & implementation planning
02

Project Management

Plan. Lead. Deliver.

I lead IT and non-IT projects from the first idea to completion. I connect business requirements with delivery, coordinate everyone involved and manage scope, schedule, budget and quality.

Services include

  • Project definition & objectives
  • Resource & budget planning
  • Milestones & project control
  • Requirements management
  • Team & stakeholder coordination
  • Risk & issue management
  • Documentation & reporting
  • Testing, acceptance & handover
03

Innovation, Digital Transformation & Change

Identify. Develop. Embed.

I connect new ideas and technologies with your business goals. From there, I develop suitable solutions and support their rollout, so that new systems and ways of working succeed in everyday practice.

Services include

  • Digital maturity assessment
  • Innovation & idea development
  • Digital strategy & roadmaps
  • Business systems & interfaces
  • Automation & AI concepts
  • Technology & vendor evaluation
  • Change & communication
  • Rollout & success monitoring

Approach

How I work

  1. Analyze

    Understand how things are connected, identify root causes and clarify goals.

  2. Design

    Develop solutions, set priorities and define the way forward.

  3. Steer

    Coordinate everyone involved, review progress and drive decisions.

  4. Embed

    Secure results and establish new solutions in everyday work.

Ready for the first step?

In a free 20-minute introductory call, we clarify where you stand and how I can support you.

Book an introductory call (opens in a new tab)

Projects

Selected projects

  • Digital transformation illustration

    Digital Transformation

    Wirz Protection

    My roleOverall Project Manager

    I led the transformation of Wirz Protection from an office in Lucerne to a fully location-independent company, from the initial concept through implementation to embedding it in daily operations. I was responsible for project planning and steered the redesign of processes, digital systems and collaboration. I coordinated internal staff and external partners and made sure day-to-day operations kept running throughout the transition.

  • Bark Bureau app screens on two smartphones

    Bark Bureau

    Free Management App for Animal Shelters

    My roleCo-Founder & Project Manager

    As co-founder, I shape the development of Bark Bureau, a free app for animal shelters and animal welfare organizations. It brings together animal profiles, medical information and daily tasks and makes teamwork easier. I connect the needs of the organizations with product development and coordinate with development and marketing. I also manage partnerships and reach out to new organizations. Feedback from day-to-day use flows into further development, so the app supports shelter work where it matters.

  • Security Pro dashboard on a laptop

    Security Pro

    Digitalization of Parking Control Operations

    My roleOverall Project Manager

    I led the development and rollout of Security Pro, from the first process analysis to live operation. I turned manual, error-prone parking control workflows into an end-to-end mobile and web solution. I was responsible for process design, requirements and design mockups, put together the development team and steered implementation, testing and rollout. The solution reduced administrative work, errors and operating costs and laid the foundation for transparent processes and scalable operations.

  • DIVICO “PEACE” album cover

    Divico Vibes

    Artist Development & Release Management

    My roleArtist Manager & Project Manager

    I am responsible for planning and coordinating DIVICO's content, marketing and release activities. I connect the artistic direction with clear processes and a consistent presence across all platforms. I structure release and content planning, coordinate creative contributors and marketing partners, and manage schedules, tasks and approvals. This turns creative ideas into actual releases, aligned campaigns and a steady presence for the artist.

  • MyAirSeat website on a laptop

    MyAirSeat

    SaaS Flight Booking Platform

    My roleSales & Marketing Manager

    I was responsible for sales and marketing at MyAirSeat, from product positioning and targeted outreach to aircraft operators to guiding new customers as they started using the platform. I created marketing content, coordinated outreach activities and handled sales communication. Working closely with product and operations, I supported customer onboarding and connected our market approach with what customers needed from the platform.

  • Think Big Crypto website on a laptop

    Think Big Crypto

    Crypto Learning Platform for Beginners

    My roleOverall Project Manager

    I led Think Big Crypto from the first idea to the delivery of the website. I translated the goal of an easy-to-understand learning platform for crypto beginners into a concrete concept, a clear website structure and an agreed project plan. I was responsible for business and project management, defined the operational workflow and coordinated the individual workstreams. With early mockups and complete project documentation, I created a solid foundation for the design and build of the platform.

Client feedback

“Chiara has worked for several years on a wide range of projects in our company, including business processes, project management, digitalization, team leadership, and remote management. She combines exceptional expertise, versatility, rapid understanding, precise analytical thinking, and highly structured, solution-oriented work. She not only executes instructions but elevates ideas and complex challenges, regularly delivering results far beyond expectations—earning her the nickname of a “living ChatGPT.” Extremely diligent, efficient, and reliable, she inspires, motivates, and leads with a positive, engaging, and confident presence. I enthusiastically and unreservedly endorse Chiara for any role.”

Oliver W.Owner, Wirz ProtectionEndorsement on Upwork (opens in a new tab)

Working together

Let’s turn your plans into action.

Available for new projects

  • Introductory call

    A first conversation. New possibilities.

    We discuss your current situation, your goals and the support you are looking for. You get to know how I work, and together we clarify whether and how I can support you with your project.

    If it is a good fit, you then receive a tailored offer based on your specific project.

    • 20 minutes · Free · Online
  • Clarity Session

    One specific question. Clear next steps.

    You describe your situation to me in advance. In our session, we analyze how things connect, assess your options and prioritize the next steps.

    Within two working days, you receive a written assessment with a clear recommendation and concrete action steps.

    • 60 minutes · Payment when booking · Online

I support your project personally. Contracts, invoicing and administration are handled by Wirz Protection (opens in a new tab).

About me

Understanding the whole.
Driving what matters.

I am Chiara Patetta, a business informatics graduate (Dipl. Wirtschaftsinformatikerin HF) with more than eleven years of experience in project work and business organization.

In entrepreneurial environments, I have led projects from the first idea to rollout. I work closely with owners, remote teams, developers, creatives and external partners, and bring different requirements together in a shared direction.

My strength is systems thinking: I see how processes, people and technology interact, where friction arises and which changes make sense. I combine this analytical view with a creative perspective.

I get to grips with new topics quickly, question existing processes and take responsibility. Even when the path is still open, I create clarity and the structure needed to move forward.

Contact

Let’s get things moving.

A few lines about your company and your project are enough. We’ll talk through the rest together.